Reviews

custom logoPrimary Residential Mortgage - San FranciscoPrimary Residential Mortgage - San Francisco
5.0 Stars - Based on 381 User Reviews
Dena Deovlet Avatar
Dena Deovlet
12/16/2025
I have worked with Kerry on 2 of my loans. He made our very challenging and unique construction loan go smoothly all the while navigating us with the utmost integrity, professionalism, and patience. Our second loan after the build was complete was to streamline our loan in order to lower our payment and interest rate! I LOVE Kerry and his team and will use him for all our future home loans!
Hannah Joy Avatar
Hannah Joy
12/16/2025
Just wanted to say thank you to Kerry and Andrew for all the efforts on my behalf! I truly appreciate the efficient service, and availability to my questions throughout the process. We've made it through some great challenges (and 4 loans now!) and I appreciate the rewards that come from establishing a good working relationship.
Athena Christodoulatos Avatar
Athena Christodoulatos
12/12/2025
Kerry’s ability to navigate our challenges from the start and engineer the best path forward to us is unmatched! We will never go anywhere else and look forward to having his help in all of our future investments! Thank you Kerry!
Arya Afighom Avatar
Arya Afighom
10/21/2025
Working with Kerry Ettinger has been an absolute pleasure! From day one, Kerry went above and beyond to make the home-buying process smooth and stress-free. He was incredibly patient, knowledgeable, and always available — literally 24/7 — to answer every question we had (and there were a lot!). What really stood out was how thorough and proactive Kerry was — if he didn’t have an immediate answer, he would research it right away and even connect us with the right people to make sure we had the best information possible. His professionalism, warmth, and dedication truly made all the difference. If you’re looking for someone who genuinely cares, takes the time to guide you through every step, and treats your goals as her own, Kerry is the one you want by your side. I can’t recommend him highly enough!
Sam Mackintosh Avatar
Sam Mackintosh
10/14/2025
Refinancing is a fairly complex process, and Kerry was unbelievably helpful. He always took great time to carefully explain all of the financial details and timing considerations. He is friendly, extremely knowledgeable, responsive, respectful, just an absolute joy to work with. My re-fi was a result of a divorce so I was particularly grateful to work with such an honest, friendly partner throughout a difficult time in life. Thanks Kerry, I'd recommend you with pleasure to anyone!!
Caroll Basile Avatar
Caroll Basile
10/13/2025
I had the pleasure of working with Mike, who is the preferred lender of some valued clients of mine. From start to finish, the transaction was smooth and efficient. Mike’s communication was outstanding—whether by text, email, or phone, he consistently responded within minutes. As we all know, the lender plays a crucial role in any real estate transaction and can often be the deciding factor in whether a deal closes. Mike’s expertise and responsiveness made all the difference. I would absolutely recommend Mike Koran. Thank you for such a wonderful and successful experience.
Brendan Cody Avatar
Brendan Cody
10/10/2025
Loved working with Mike!
Alana Zaleski Avatar
Alana Zaleski
10/07/2025
We recently used Primary Mortgage Residential to obtain a loan when buying our first property. They also helped us obtain a second loan for renovation work shortly after our purchase closed. This experience was a big deal to us, a big life milestone with many daunting processes and number crunching and stress. Primary Mortgage Residential made us feel SO safe and SO supported the entire time. Michael Koran, Andrew Karcher, and Dane Moler were such a pleasure to work with. All of them were extremely professional and attentive to our needs. They understood that we needed a little more hand holding and education through this process as first time home buyers with no prior experience in this world of loans and escrow and purchasing property. They worked tirelessly to get everything finished on track for us, making the process smooth and easy. They were incredibly responsive to us by email and text at all times. They clearly laid out what documents they needed from us at all times and what we needed to do to stay on track for a quick close. They helped us crunch numbers and ease our anxiety. We went on a 2 week vacation in the middle of this process and despite the time difference they still were such diligent, hard workers getting all of our paperwork in order and providing us with updates around the clock. Michael frequently got on the phone with us and did such a good job explaining parts of the process in a very easy to understand way. Michael and Andrew made us feel like no question was dumb or silly, and they celebrated our achievements. We never went more than a few hours without a thoughtful and helpful response from them whenever we needed anything at all. Overall we had such a great experience working with them and would definitely recommend them to first time homebuyers — you can take a breath and know you are in great hands with these guys, they are trustworthy.
chanel schilling Avatar
chanel schilling
10/07/2025
Mike and Andrew were amazing throughout our recent condo purchase. We were first time home buyers and they helped us feel at ease through both the mortgage process and a HELOC loan afterwards to do some renovations. We couldn’t be happier with their service!
Nancy Barton Avatar
Nancy Barton
10/06/2025
Kerry was very communicative and a pleasure to work with it which is #1 for a real estate agent and my clients. He let us know when things were about to happen and gave all of us the confidence we needed to get the transaction done. Bravo!
Elizabeth Schaffer Avatar
Elizabeth Schaffer
10/02/2025
Mike is the best: professional, a great communicator and very, very quick to close!
Elizabeth S. Avatar
Elizabeth S.
5 star rating
10/02/2025
Mike is the best: professional, a great communicator and very, very quick to get my loan closed!
Hannah Joy Avatar
Hannah Joy
8/22/2025
This review is about a year and eight months in the making. I first contacted Kerry while pursuing the CalHFA ADU Grant, and we ended up closing three different loan products before finally getting to the finish line this month. There were serious obstacles along the way — at one point, this review was headed in a different direction. But I have to give Kerry credit, he stuck with us through everything. He remained professional, responsive, and calm even when the process got incredibly frustrating. In the end we received the grant, and Kerry was absolutely instrumental in making that happen - thank you!
Nate Petrovay Avatar
Nate Petrovay
8/07/2025
We had the pleasure of working with Kerry Ettinger as our mortgage broker for an out-of-state home purchase, and he exceeded every expectation we had. From the very beginning, Kerry felt more like a trusted partner than just a service provider. He was incredibly affable and easy to communicate with, making what could have been a stressful process feel calm and manageable. Kerry’s research and attention to detail stood out. He came to every conversation prepared with thoughtful options and clear explanations, helping us feel confident in our decisions. He also made himself available around the clock — evenings, weekends, whatever we needed — and never made us feel like we were asking too much. One of the things we appreciated most was how seamlessly he collaborated with both our buyer’s and seller’s agents. Despite the added complexity of an out-of-state transaction, Kerry made sure everything stayed on track and moved forward smoothly and on time. Thanks to his proactive approach and strong relationships, the entire experience felt remarkably easy on our end. We wholeheartedly recommend Kerry to anyone looking for not just a mortgage broker, but a true advocate and partner in the home buying process.
Kerry Ettinger Avatar
Kerry Ettinger
8/06/2025
What can I say? Dane is absolutely amazing! GREAT service and so dang knowledgeable. Thanks Dane!