Primary Residential Mortgage - San Francisco
5.0 Stars - Based on 381 User Reviews
Raghda A
10/12/2024
Dane did an outstanding job throughout the entire process, always keeping everyone informed and working diligently to meet every deadline. He worked tirelessly to secure approval for our client under a specialized program that covered her down payment, making her dream of homeownership a reality. His dedication and professionalism were truly impressive. I highly recommend Dane for anyone in need of a reliable and knowledgeable lender.
Kathy A G P
10/08/2024
Clear, consistent communication. Quality and character of service. Ongoing heads up re what is next and timing. Thorough explanations re documents and process. Ease of communication. Answered all questions with focus on our understanding and ease. Previewed next steps. Assessed quickly we were dealing with someone of character, knowledge and caring. Excellent communication, high satisfaction. Email of appreciation sent to both Kerry and Dane Moler.
Bianca R K B
9/30/2024
The communication was my biggest issue with this transaction. I provided very detailed communication and timelines for the DALP requirements and I was not provided updates unless requesting them multiple times. Multiple deadlines were missed due to lack of urgency, lack of asking for my assistance in obtaining certain items and overall mishandling of the loan. I was not satisfied with how this transaction was processed and I know it was your first DALP loan. I would recommend more detailed communication in the future and very strict adherence to the deadlines.
Rocky F
9/27/2024
Kerry was great when talking to him on the phone. He always answered or responded quickly and gave me the information I needed at the time. The only issue I had is we did not did find out about a problem with the appraisal until two days before the closing date. I asked about the appraisal almost two weeks prior and I was told it was fine and came in at value. I am not sure if the late notification on the appraisal was due to an internal issue with your company or Kerry not telling me when it was actually discovered. Anyway, we closed late due to the issue.